Privacy Policy for Regal Wins Casino

Effective Date: 1 March 2026

Welcome to Regal Wins Casino. Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect and process the following information about you:

• Personal Identification Information: Name, date of birth, address, email address, phone number, and other contact details.
• Account Information: Username, password, transaction history, and account preferences.
• Payment Information: Credit/debit card details, bank account information, and other payment data necessary to process your deposits and withdrawals.
• Usage Data: Information about how you use our website, including IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
• Verification Data: Documents and information provided to verify your identity and age in compliance with UK gambling regulations.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our casino services.
• Verify your identity and comply with legal and regulatory requirements.
• Process your transactions, including deposits and withdrawals.
• Communicate with you, including customer support and promotional offers (where you have consented).
• Improve our website and services through analytics and research.
• Prevent fraud, money laundering, and other illegal activities.
• Comply with our legal obligations under UK law.

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Performance of a contract: To provide you with our casino services.
• Compliance with a legal obligation: To meet regulatory requirements.
• Legitimate interests: To improve our services, prevent fraud, and ensure security.
• Consent: For marketing communications, where applicable.

4. Sharing Your Information

We may share your information with:

• Regulatory authorities and law enforcement agencies as required by law.
• Payment processors and financial institutions to facilitate transactions.
• Third-party service providers who assist us in operating the website and providing services (under strict confidentiality agreements).
• Affiliated companies within our corporate group.

We do not sell or rent your personal data to third parties for marketing purposes.

5. International Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

You have the following rights under UK GDPR:

• The right to access your personal data.
• The right to rectify inaccurate or incomplete data.
• The right to erase your data in certain circumstances.
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time where processing is based on consent.
• The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

To exercise any of these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please see our Cookies Policy.

10. Children’s Privacy

Our services are intended for users aged 18 and over. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Regal Wins Casino
Email: [email protected]
Phone: +44 20 7946 0958
Address: 45 Queen Victoria Street, London, EC4N 4TQ, United Kingdom

Thank you for choosing Regal Wins Casino. Your trust is important to us, and we are committed to protecting your privacy.